Did you know that today’s $7 billion industry already reflects luxury resales? As the figures show, right now, the resale market is booming. The growth of the pre-owned market is guided far beyond what brick and mortar stores have ever achieved before by online resellers. The demand for pre-loved luxury products is growing, and so is the number of dealers that market them. The Luxury Closet is one brand in the Middle East that has carved a niche for itself in this market. They are the leading online boutique for pre-loved luxury in the UAE, featuring Louis Vuitton, Chanel, Prada and Gucci products. At a fraction of the original costs, The Luxury Closet specializes in handbags, apparel, watches and jewelry.Read The Luxury Closet Review .
What you will learn
- About The Luxury Closet
- Overview of The Luxury Closet
- How The Luxury Closet Works
- How The Luxury Closet Is Reinventing Luxury Shopping
- Pros & CONS
- The Luxury Closet Women’s Collection
- The Luxury Closet Reviews: What Do Customers Think?
- Is The Luxury Closet Worth It?
- The Luxury Closet Promo codes & Discounts
- Shop The Luxury Closet
- The Luxury Closet Shipping Policy
- The Luxury Closet Return Policy
- Contact The Luxury Closet
About The Luxury Closet
The Luxury Closet is an online fashion boutique that buys and sells designer pieces up to 70 percent off. The Luxury Closet showcases brands such as Louis Vuitton, Chanel, Cartier, and Rolex for men and women. The Luxury Closet has been featured in popular magazines like Elle Arabia, Women’s Health, Esquire, and Grazia, to name a few, with a cult fan base of 135K followers on Instagram, and is the biggest luxury market in the Middle East.
Overview of The Luxury Closet
Created by Kunal Kapoor in Dubai, The Luxury Closet has expanded since its inception in 2011 to sell high-end fashion pieces around the world. Elle magazine described the Luxury Closet as a’ treasure trove’ for customers looking for exclusive pieces at reasonable prices. The dream of The Luxury Closet is to move to a fully sustainable global economy, with the goal of adding, enhancing, and disrupting the online designer fashion market.
The Luxury Closet has a unique marketing model that appeals to many fashion lovers: shoppers select from thousands of things they have already bought, while others sell their high-end items to customers of The Luxury Closet. When choosing items in physical environments they are familiar with, buyers can save a bit of money, while sellers can get back some of their money for parts they no longer need.
You can end up saving thousands of dollars, whether you purchase or sell The Luxury Wardrobe. You can put your savings on that, lots of fancy coffees, or you know… more clothes from the designer. It’s a winning win either way. In the next portion of The Luxury Closet review, we will get into how this system functions.
How The Luxury Closet Works
The Luxury Closet resells previously loved items, but they do their best to showcase their products from all angles so that the consumer can see if their choice is appropriate for the potential wear and tear. For certain products, if you’re not satisfied with the price specified, the price can be renegotiated, but keep in mind, there is no guarantee that your haggling request will go through.
Seriously flexible payment options turned out to be the Luxury Closet review: you can purchase products upfront or pay the partial cost to reserve them, and pay the remainder in instalments for a period of 2 months. Via bank transfer, debit/credit card, or by PayPal, you can pay. Most high-end fashion labels are not this welcoming, so for these choices, we give The Luxury Closet some points.
Detailed product details, including any imperfections from which the item originates and can be shipped, and evidence of authenticity, are given by the Luxury Wardrobe. You can also learn how much money can be gained from TLC for each piece, which can be used on the platform for future purchases.
The Luxury Closet operates on a method of consignment, meaning that after your piece sells, you get paid. By completing a form containing specifics such as the overall condition of the object, unique damage areas, and where it can be shipped, sellers send their product for sale. TLC does the job, from listing products for sale to product exposure to sales. It’s far simpler than selling on eBay, and much more legal.
Upon filling out the vendor form, users can receive a quote within 3-5 business days. The Luxury Closet offers a tracking number for sellers to follow their item during the sales cycle until you approve the quoted sales price. The process for listing products on the web takes approximately 10 business days between the completion of the form, quote acceptance and authentication.
How The Luxury Closet Is Reinventing Luxury Shopping
Here’s how The Luxury Closet is revolutionizing the circular fashion game and inspiring a new generation of shoppers to adopt more sustainable shopping habits:
1. Cult Favorites
Looking for classics like the Chanel flap case, the Bottega Veneta knot purse, or the Gucci Marmont? In the right place, you are. You can really indulge and find your love for the classics here, with more than 16,000 exclusive pieces as part of their collection.
2. Authenticity Matters
Ultimately, authenticity is the one thing that customers are searching for. The Luxury Closet takes supreme care by using experts to authenticate parts and ensure the consistency and originality of the items. They ensure that jewellery and watches are checked by gemologists and horologists for product consistency.
We are a platform which stresses on authenticity – we make sure that we put all our efforts to authenticate each and every item that we bring in. There are some nuances around authentication to make sure that customers always feel that they’re dealing with a very secure, up market and a reliable platform
Sid Mitra, CTO of The Luxury Closet
3. Planet Loving
The business model of the brand supports sellers to give a second life to their designer products. They provide customers with an opportunity to re-love certain of these pieces.
4. Experiential Luxury
Customers are switching over long-term ownership towards short-lived interactions. By increasing customer service during the shopping trip, the brand’s ‘red carpet proposal’ has ensured that they fulfill customer needs. With the shopper in mind, every touch point is constructed. Right from the personalized curation of products on the homepage, to their theme-based collections, sale campaigns and seasonal edits.
In the efforts of the brand to power circular fashion, a strong understanding of the pre-loved luxury industry and the sensibilities of the UAE market has been instrumental. The dedication of the brand to a sustainable future of fashion is transforming the way customers purchase luxury. We’re not going to wait to see what’s in store!
Pros & CONS
- An extremely broad range for women and men, ranging from clothes to footwear and household goods
- More than 16,000 pieces sold are unique.
- TLC Cash reward program: certain goods give you points that you can then use to buy more.
- Some goods are sold at a lower price if you are not drawn to the price specified, but this does not guarantee that you will obtain the lower price.
- Some items can be paid for partially so that buyers can reserve the piece, then pay off instalments over a maximum of 2 months
- Shoppers outside of the Middle East face very long shipping waiting times.
- Heavy customs and duties are levied on products that consumers have to pay to come to North America
- You only have 3 days to request it, but returns are free.
- While the company claims to check each piece’s authenticity, there are some troubling online reviews of pieces sent out in unusable condition.
- Though the brand claims to verify the authenticity of each piece, there are some disturbing reviews online about items that were shipped out in unusable condition and some allegations that products shipped out were fraudulent pieces
The Luxury Closet Women’s Collection
There is a wide variety of high-end items in the Luxury Wardrobe Women’s Line, including clothes, shoes, bags, fine jewelry, watches, sunglasses, scarves, belts, and other accessories. Each product is beautiful and represents the artful curation of the brand.
The Luxury Closet review offers you a preview of some of the most desirable fashion brands selling pieces for women. See some of the highlights:
Chloe Patent Leather Ada Tote
This Chloe Ada bag is ideal for everyday use. It’s crafted from wrinkled patent leather. It features two flat handles, metallic mesh insets, side pockets, a front zipper pocket and a detachable shoulder strap. The interior is lined with canvas and comes with one zipper pocket.
Cartier Trinity Black Cord 18K Three Tone Gold Pendant Necklace
The Trinity ring was designed by Louis Cartier in 1924 and it continues to be a celebrated design from Cartier. The central motif of the Trinity collection is the ring which comes as a set of three in rose, yellow and white gold, each symbolizing love, fidelity, and friendship. This minimalist necklace comes from Cartiers Trinity De Cartier collection that symbolizes elegance and style. It features a black cord that carries a three tone 18k gold ring pendant.
Cartier Trinity 18K Three Tone Gold Ring
The Trinity ring was designed by Louis Cartier in 1924 and it continues to be a celebrated design from Cartier. The central motif of the Trinity collection is the ring which comes as a set of three in rose, yellow and white gold, each symbolizing love, fidelity, and friendship. This ring too is crafted in 18k gold and features three rolling bands and signature engravings.
Concord Opaline White Stainless Steel Diamond La Scala 14 G3 1480 Women’s Wristwatch 33 mm
The importance of watches in this day and time surpasses the mere function to tell time and focuses on how innovatively the time can be told. We have here a gem of a timepiece by Concord. Known as the La Scala watch, it comes made using stainless steel. The opaline white dial within the case has textures and silver tone markers. The bezel and lugs are lit by diamonds, giving this timepiece a touch of unparalleled luxury. Powered by a quartz movement and water resistant up to 30 meters, the watch is not just beautiful for words but also high in efficiency.
Louis Vuitton Cream Patent Leather Cutout Gloss Flat Sandals
These ultra chic Louis Vuitton sandals will adorn your feet beautifully. Crafted from patent leather, the glossy flat sandals feature open toes, covered counters, and cutout details at the front with a Louis Vuitton inscribed stud. Adjustable ankle straps are provided with pin buckles.
Louis Vuitton Keep It Twice Monogram Canvas Padlock Charm Bracelet
This Keep It Twice bracelet by Louis Vuitton adds a touch of luxurious charm to any ensemble. It features a gold tone padlock inspired by vintage Louis Vuitton trunks. This lovely double bangle bracelet, crafted in monogram coated canvas, is very distinctive and has a push lock closure.
The Luxury Closet Reviews: What Do Customers Think?
Overall, it seems that clients are very pleased with The Luxury Closet’s purchases and customer service. Most customers rate their 4-5/5 star experience saying that customer service representatives made it easy and pleasant to buy and sell trips. Many customers rave about the unreal prices of these luxury pieces previously loved, while other admire the multitude of ways The Luxury Closet takes payment.
There is a catch for everything on the internet. More than uncomfortable 1 star reviews from consumers moaning about long delivery times lurk along with these 5 star reviews. It seems that delivery times are an area of annoyance for certain consumers, regardless of the global venue, after digging into these grievances.
There are a few disturbing consumer complaints alleging that the goods they have been shipped are either in poorer condition than previously reported, or even calling into question the validity of some items. The Luxury Closet still has what I can use to respond to these complaints, so I can not say for certain whether or not these complaints are well made,but it’s definitely something to take into consideration.
Is The Luxury Closet Worth It?
It’s impossible to say whether or not The Luxury Closet is worth it with the reviews being so mixed with incredibly high praise and devastatingly scathing disappointment. From The Luxury Closet study, it is obvious that their rates are affordable and deliver excellent savings. It sounds like most customers will return to the store again, and if you are not scared away by long waiting times and heavy tasks, then I would say go for it.
In purchasing second-hand goods, there is always a risk, but the Luxury Closet is very open about the wear and tear on their items and most pieces are returnable, so the risks do not seem to be that high.
The Luxury Closet Promo codes & Discounts
I hunted the web for a Luxury Closet promo code for The Luxury Closet review, but could not find one. The website has a permanent sales section and seasonal sales, but the absence of a discount code for Luxury Closet makes up for this.
The Luxury Closet has an internal redemption scheme that allows customers to return to TLC Cash to redeem their site. Most products in the boutique are eligible for different sums of TLC Cash. To receive TLC Cash, 7 days after obtaining the item, shoppers must establish an account with the boutique and items that are eligible for the rewards appear as account credit.
Shop The Luxury Closet
To buy items from The Luxury Closet or sell designer accessories, visit their website. In Dubai, they also have a pop-up shop where there is a small range of items. If you’re located in Dubai, the company recommends ordering products and choosing the Pick Up option, so you can see and try items before purchasing.
The Luxury Closet Shipping Policy
The Luxury Closet offers free shipping on all orders and they ship all over the world. For local Dubai shoppers they include an option to pick up their orders in person. For those of us outside of the UAE here’s what shipping looks like:
Although shipping is often free, the cost of customs duties varies from country to country and the customer must pay these costs. It takes about 2-3 weeks for foreign orders to arrive. For any purchase on the My Purchases page on the website, tracking is available.
It is important to remember that there are certain products that can not be exported to some countries because of illegal materials used in the region (Alligator skin for example).
The Luxury Closet Return Policy
You have 3 days after receiving the item to request a refund if you are unsatisfied with your order. The customer is entitled to obtain a full refund, excluding customs duties and charges already charged. Before the item is delivered, if a customer changes his mind, the customer can save on duty charges.
Every item would show whether or not they are returnable, and if you are at all uncertain of a purchase you plan to make, not every piece can be returned to keep an eye out for that. Refunds are processed within 7 business days of receiving the item, and within another 3-5 business days the refund sum will be processed.
If you sell an item on The Luxury Closet and want it to be returned, note that there is a lock-in period for shipping during which the item stays on the website for sale (90 days for sellers within the UAE, 180 days for sellers outside the UAE). You may ask for your unsold products to be returned after this time.
If you feel that a return is required during the shipping period, returns can be requested after a 10-day waiting period; each item is charged $20, and sellers are liable for the cost of return shipping.
Contact The Luxury Closet
If you have concerns not answered in the analysis of The Luxury Wardrobe, you can contact the team by contacting them:
Live Chat on the website
Calling their customer support hotline at +97142472985
Sending mail directly to their office:
Novotel Dubai Al Barsha,
API Trlo Tower,
PO box 502626