Teleconsultation was only tested by 6% of French people in 2019, according to a survey


80% of French people know the term "telemedicine" which includes "medical procedures, performed remotely, using a device using information and communication technologies"(2010 decree). However, they are only 6% to have had recourse to teleconsultation, namely the fact of carrying out a remote medical consultation. This paradox was highlighted by the first edition of the "telemedicine" * barometer from the Digital Health Agency, the authority responsible for supporting the digital transformation of the French health system, in an ODOXA survey published January 27, 2020.

Geographic disparities

60% of those interviewed have a "good overall opinion"of telemedicine and 71% of those who have actually tested it are satisfied with it. But only 40% respondents would like to use it with wide geographic disparities. Ile-com-France (44%), Occitanie (45%) and Pays com la Loire (45%) are the three regions that are most keen to Review this practice. To know also that 75% respondents believe that telemedicine dehumanizes the patient / doctor relationship.

Telemedicine is carried out in three main places: in people's homes, in establishments and retirement homes. The survey highlights that, for now, patients are using teleconsultation to "particularly bureaucratic or repetitive acts"like refilling a prescription, asking questions of your doctor or exchanging information about Review results.

For their part, caregivers believe that telemedicine is not a suitable practice for pain management where face-to-face must prevail. This study therefore shows the difficulty for telemedicine to broaden its application to other use cases.

35% of doctors refuse telemedicine

The survey suggests areas for improvement. The first should be focused on professionals who are actually very few using telemedicine. They cite the absence of suitable tools (50%) but also say they have a preference for face-to-face (33%). 35% doctors interviewed believe that they will never use this practice. This figure seems a little worrying when we learn that 62% patients are ready to pass the course provided that their health professional encourages them. The study suggests a lever for improvement: transmitting the right information to doctors. It remains to be seen whether this controller will be enough to guide practitioners towards this new way of practicing medicine.

*Methodology : the survey was carried out with a sample of French people and professionals over 18 years of age via the internet between November 13 and 25, 2019. It was indeed with a sample of 3,012 people, including a subsample 2,630 patients who had a consultation in an office (84%) or in the hospital (60%) during the year. For their part, 522 health professionals were interviewed, including 254 doctors and 268 nurses.


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