Review Buying Claims Actions: Phrases and Circumstances
1. Review Achats and its contact particulars
Review Achats is principally made up of two entities, an ASBL which carries out advocacy actions within the curiosity of customers and represents them in advisory our bodies, and a cooperative society which distributes publications and providers to the members of Review Achats.
Contact particulars of the ASBL: Belgian Affiliation of Customers Review Purchases ASBL, rue de Hollande 13 in 1060 Brussels, firm quantity: BE 0407.703.668
Contact particulars of the cooperative society: Affiliation des consommateurs Review Achats SC, rue de Hollande 13, 1060 Brussels, firm quantity: BE 0425.989.35
To contact the providers of the ASBL and the cooperative society: use the contact type on the tackle www.testachats.be/contact
Our customer support: 02/542 33 00 (Monday to Friday from 9 a.m. to 12.30 p.m. and from 1 p.m. to five p.m. (besides Friday till 4 p.m.)
2. The Buying Review mission
2.1 What’s the mission of Review Achats?
The mission of the Review Achats shopper associations (SCRL and ASBL, hereinafter known as Review Achats) is to tell, serve, defend and symbolize customers in a totally impartial method. The income ensuing from the actions of Review Achats are reinvested as a way to accomplish this mission.
Review Achats thus undertakes to satisfy the wants of customers, to guard and enhance their rights and pursuits.
Review Achats makes use of its energy to enhance the market and enhance the standard/value ratio of products and providers. It ensures that customers have entry to info and providers to enhance their rights by way of selection and high quality of services provided in the marketplace, entry to schooling, justice and to well being.
To satisfy its mission, Review Achats represents customers and defends their rights earlier than the authorities, regional, federal and worldwide authorities in addition to firms, by not tolerating any concession or relationship of subordination to any type of energy. As a shopper, you possibly can due to this fact, due to Review Achats, profit from higher safety of your rights.
2.2. How does Review Achats fulfill its mission?
With out this record being exhaustive as a result of fixed evolution of the market, Review Achats informs and presents services to customers within the numerous fields of consumption usually, equivalent to well being, finance, regulation, insurance coverage, vitality and new applied sciences. To this finish, Review Achats publishes magazines and newsletters in paper and digital format in addition to sensible guides. Review Achats offers customers with particular info web sites regarding the identical matters.
With a view to information customers, based on their profile, in direction of the very best services or products in the marketplace, Review Achats has developed comparators and calculators. As well as, Review Achats presents options to scale back the value of products and providers by means of, for instance, group purchases or negotiated advantages.
Review Achats presents customized phone and digital help providers within the numerous areas of consumption inherent in its mission of shopper safety.
These assist providers might contain common exchanges with customers based on their particular wants as a way to present them with a private response tailored to their very own state of affairs.
Review Achats represents customers with the authorities and the enterprise world. The affiliation due to this fact carries out actions to enhance the safety of all customers.
On this context of defending the pursuits of customers, Review Achats might invite them to participate in collective actions when their rights are at stake.
Review Achats may invite customers to signal petitions or assist any consumerist motion in favor of the overall well-being of customers.
With a continuing concern for higher data of the market and as a way to present completely up-to-date info to customers, Review Achats might ship them occasional or periodic surveys on their consumption habits.
In its mission to tell and defend customers, Review Achats might name on specialised subcontractors. These are duly checked by Review Achats as a way to assure a service that complies with Review Achats’ mission, in strict compliance with the laws in pressure and the contractual obligations that bind Review Achats to those subcontractors.
Lastly, Review Achats reserves the proper to make use of any new future info channel to satisfy its mission, to develop any new instrument to facilitate shopper selection and to increase its shopper protection and safety providers based on demand for them or market alternatives. These new means crucial for the mission of Review Achats can due to this fact, if crucial, be introduced to customers.
2.3 Review Achats informs me about what it does for the patron
Through the use of a number of of the providers of Review Achats, you present your assist for the patron affiliation and assist it to perform its mission due to your motion. You due to this fact comply with obtain info and repair proposals in regards to the means applied by Review Achats to satisfy its mission, means described above (see 2.2).
3. Review Buying Claims Actions
3.1 What forms of claims actions does Review Achats supply me?
With a view to assist you defend your rights as a shopper, Review Achats might invite you to signal petitions (e.g. cheaper medication, rates of interest on financial savings accounts) and to fill out manifestos (e.g.: vitality invoice).
By taking part in a number of of those actions, you settle for the overall situations. Please be aware that this record isn’t exhaustive.
2.2 How can I take part in these protest actions?
Entry to the petitions and manifestos proposed by Review Achats is open to all adults residing in Belgium, no matter their standing (subscriber to Review Achats or not).
To participate, all it’s important to do is present the knowledge required within the context of the protest motion involved.
Review Achats undertakes to maintain you knowledgeable of the outcomes of those actions. Though Review Achats can not assure its success, it makes each effort to acquire a consumer-friendly resolution.
2.3 Alongside the potential outcomes obtained by Review Achats following these protest actions, do I’ve different benefits?
By taking part in a protest motion, additionally, you will have the standing of Supporter of Review Achats.
With this Supporter standing, you’ll profit from the next providers, at no particular price:
– receiving info newsletters on the actions of Review Achats in addition to on its services
– reception of data messages on the varied campaigns organized by Review Achats
– receiving common info on our actions as a strain group that defends all customers
– entry to particular promotions (e.g. reductions, assist in selecting the very best suppliers, and so on.)
– entry to on-line articles and information on shopper information
– entry to your private web page on www.testachats.be
– occasional entry to services or products comparators that will help you select those who finest fit your wants and calculators that will help you decide the suitable method for a superb or service
– entry to a module for submitting a grievance with an organization with the assist of Review Achats
Please be aware that Review Achats might adapt this record of providers in an ongoing effort to higher meet shopper expectations.
3.4 How can I alter my standing?
You’ll be able to change your standing – non-subscriber, Review Purchases Supporter, Review Purchases subscriber – at any time. For this, please ship an e-mail by way of www.testachats.be/contact, detailing your request within the electronic mail. This will probably be processed as quickly as potential and on the newest inside 30 working days.
Word that if you’re not a subscriber to Review Achats, you possibly can subscribe to a subscription at enticing situations by clicking right here.
3.5 How can I handle the knowledge I obtain from Review Achats?
You’re at all times free to cancel all or a part of the knowledge you obtain from Review Achats. To handle, modify, delete this info, merely regulate your preferences on www.testachats.be/myaccount .
To handle this info, adapt it or delete it, please modify your preferences straight onwww.testachats.be/myaccount (part ‘Subscriptions and orders’) with the request to not obtain sure info. However you may also ship an e-mail by way of www.testachats.be/contact explaining your request.
You’ll be able to delete your supporter standing by requesting it similtaneously you cancel your subscription or, afterwards, by sending an e-mail by way of www.testachats.be/contact explaining your request.
The benefits you will have loved till then will then be canceled after thirty working days on the newest.
4. Respect for copyright and mental property
The knowledge printed on our website in addition to the articles printed in our journals are protected by regulation, together with laws on copyright and mental property. Underneath these legal guidelines, it’s not permitted to distribute, copy or make them accessible on the Web in any type in any way, even partially, with out the authorization of Review Achats.
Review Achats reserves the proper to acquire compensation for any ethical or financial injury ensuing from non-compliance with this clause.
The opportunity of utilizing hyperlinks to the Review Achats website is topic to info accessible by clicking on the “copyright” hyperlink on the backside of the web page on our web site.
5. Privateness and cookie coverage
Review Achats meticulously respects your privateness and your private info. If you want to know extra in regards to the processing of your knowledge and your rights on this regard, please click on right here to seek the advice of the Privateness Coverage of Buying Review.
6. Within the occasion of a grievance or dispute vis-à-vis Review Achats
Don’t hesitate to contact us you probably have any recommendations or complaints to make towards us. For complaints or requests regarding the respect of non-public knowledge, please seek the advice of the Review Achats constitution by way of privateness by clicking right here.
For different complaints, you should utilize the contact type by clicking right here.
Within the occasion of a dispute, the Belgian courts are competent. However if you want, you should utilize the European platform for extra-judicial dispute decision. You discover it at subsequent : http://ec.europa.eu/odr.
Model: Petitions 11/2021